Contact The Co-op Credit Union

Got a query? We’ve compiled answers to a wide range of Frequently Asked Questions which may be of help, or you can contact us in any of the ways listed below:

Getting in touch

Business Hours: 9am to 4.30pm Monday, Wednesday, Thursday and Friday. 10am – 4.30pm Tuesday.

Closed Bank Holidays.

Phone: 0345 602 3554 – callback service. Please leave a message clearly stating your full name, membership number, contact telephone number and the nature of your query we will get back to you the same day if message left before 3pm, or if after 3pm we will call you back the next working day.

App: Chat via our secure and convenient messaging app, Nivo, during office hours and we’ll get back to you ASAP.
Find out more or download now

Email: credit.union@co-operativecreditunion.coop.  Note: any emails sent to our old address (credit.union@coop.co.uk) will be automatically forwarded.  We will service these enquiries as normal.

Postal address: 1 Angel Square, Manchester, M60 0AG. (Note, the office is closed to walk-in visitors).