Contact The Co-op Credit Union

Got a query? We’ve compiled answers to a wide range of Frequently Asked Questions which may be of help, or you can contact us in any of the ways listed below:

Getting in touch

Business Hours: 9am to 4.30pm Monday, Wednesday, Thursday and Friday. 10am – 4.30pm Tuesday.

Closed Bank Holidays

Phone: 0345 602 3554 – callback service. Please leave a message clearly stating your full name, membership number, contact telephone number and the nature of your query we will get back to you the same day if message left before 3pm, or if after 3pm we will call you back the next working day.

App: Chat via our secure and convenient messaging app, Nivo, during office hours and we’ll get back to you ASAP.
Find out more or download now

Email: credit.union@co-operativecreditunion.coop. Note: any emails sent to our old address (credit.union@coop.co.uk) will be automatically forwarded. We will service these enquiries as normal.

Postal address: 1 Angel Square, Manchester, M60 0AG. (Note, the office is closed to walk-in visitors).

The Co-op Credit Union
1 Angel Square, Manchester M60 0AG

(Note: the office is currently closed to walk-in visitors)

How to complain

We always strive to provide the best possible service but, like everyone, we sometimes get things wrong. If you are unhappy with anything about our service you can always let the team know directly by using any of the usual communications channels – Nivo, phone, email, secure message or post – using the details above.

If you would like to raise a full formal complaint, we would ask you to email us at credit.union@co-operativecreditunion.coop making clear that you would like to complain, explaining what has caused your complaint and explaining what you would like us to do to resolve your complaint.

We treat all complaints extremely seriously and we will get back to you as soon as we can, keeping you updated along the way.