Christmas cut-off dates and office opening times

With Christmas fast approaching, here’s some important information about our opening times and cut off dates for withdrawals and loan applications over the Christmas and New Year period.

Prior to the Christmas break, please note our office phone lines are only open between 10am and 2pm, Monday to Friday.

If you’re planning on making a withdrawal from your account or thinking of applying for a Christmas loan, as ever, we’d advise not leaving it to the last minute to avoid disappointment.

Remember: the quickest way to access your account during this busy period is with online member access. Click here to login or register your account.

Office opening times and cut-off dates

Christmas Cut-off dates for Withdrawals

  • Withdrawal requests made by email must be received no later than 3pm on Friday 20th December
  • Online withdrawals must be submitted before 3.30pm on Monday 23rd To login or register your account for online access click here.

Christmas Loan Applications

Every year, we issue hundreds of Christmas loans to our members, and the team are now busy processing a high volume of applications in the run-up to the festive period.

In order to ensure adequate time to process payments prior to the Christmas break, we would advise that all applications are in by midday on Monday 16th December at the latest.

Find out more about Christmas loans and apply online now