Updated office phone hours from now until Christmas

Office phone hours updated

Once again, in the run-up to Christmas, we’re exceptionally busy helping members with their finances.

Consequently from now until Christmas, our phone lines will only be available from 10am – 2pm Monday – Friday.

If you’ve sent an email or are awaiting an answer on a Christmas loan application, please allow 2 – 3 working days for a reply.

24/7 online access: For a much faster service, you can use our online member access area.

You can check your balance, request same-day transfers (before 3.30pm) and send secure messages.

Not yet registered? it’s quick and easy to get going, you just need your membership number and a few details to get online:

Register now for online account access

Finally, if you’re thinking of applying for a Christmas loan, don’t leave it until the last minute to submit your application. More details and how to apply here.

Many thanks for your patience during this busy period.

Full details of our opening hours over the Christmas period